Engaged at the very early stage of developments with customers, and often secures contracts prior to land acquisition
Growth continued through service innovation, geographical expansion and customer diversification

TriConnex was established in 2011 to take advantage of deregulation in the utilities connections market, current areas of operation are the South East, the Midlands and the South West of England.

The utility connections market consists of three regulated utilities: electricity, gas and water, and the unregulated utility markets of fibre and electric vehicle charging infrastructure. Following the opening of the connections market to competition, TriConnex entered the market in 2011 to offer electricity and gas connections, expanding to offer water connections in 2014, fibre connections in 2016 and domestic electric vehicle charging in 2019.

TriConnex continues to differentiate itself in the market through its provision of a full multi-utility connection offer, coupled with a deep focus on outstanding customer service.

Historically, utility connections have been a challenge for many developers, however, TriConnex’s core aim is to apply its customer understanding to provide an enhanced experience and deliver connections on time, every time. The most recent Government briefing paper, ‘Tackling the under-supply of housing in England’, from January 2021 identifies that estimates of up to  45,000 new homes a year are needed in England. TriConnex can play a major role in supporting developers achieve this target.

TriConnex’s core customer base consists of a mix of large, small and mid-sized residential developers, who are offered a full multi-utility service. Building on its established position in the electricity and gas connections sector, market and regulatory changes have supported the newer service offerings.

In fibre, the shift towards gigabit-ready fibre broadband has led to TriConnex expanding its offer with the addition of Virgin Media’s 1GB ready fibre network, offered alongside SKY’s ultra-fast broadband and many other full fibre providers.

In water, Ofwat has introduced greater competition into a market that is inherently monopolistic, through NAVs (new appointment and variations) – limited companies who provide water services that would previously have been supplied by the incumbent. TriConnex is able to offer a NAV option to developers and include this as part of the overall multi-utility service. These changes should support greater levels of access for independent connection companies in the fibre and water connections markets, in which TriConnex is well placed to benefit. In electric vehicle charging, forthcoming new building regulations will mandate the requirement for access to electric vehicle charging for new residential properties. To help developers address this, TriConnex has partnered with EO Charging to provide charging solutions.

Looking forward, reducing carbon emissions from the heating of homes is one of the many issues being debated as part of the roadmap to Net Zero by 2050. The approach has been set out in the Future Homes Standard which proposes a ban on the use of fossil fuel heating systems in new homes by 2025 alongside other measures to improve energy efficiency. These changes will alter the utility requirements for new housing projects with gas ultimately eliminated as a core utility whilst at the same time creating the potential for an increased electrical load  requirement. TriConnex is working in partnership with its customers to determine how these changes may impact current and proposed projects and identifying the right solutions to support this.

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